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Job Description
- Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity.
- Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
- Exercises independent judgment within defined parameters.
- Develops expertise and practical knowledge of applications within business environment.
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
- Document known errors and workarounds.
- identify and action escalations in line with defined policy
- Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Understand the GIZA SYSTEMS solutions set and be able to apply these solutions to meet customer needs within area of responsibility.
- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).
- Set expectations with customers and/or internal businesses/end users within defined parameters.
- Work as part of a team, which may be virtual and/or global.
- Acts as team member by providing information, analysis and recommendations in support of team efforts.
- Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Monitor performance checkpoints.
- Responsible for executing recovery actions.
Job Requirements
Personal Skills
- Excellent presentation skills
- Excellent knowledge of Microsoft Office productivity tools.
- Excellent communications, presentations and interpersonal skills.
- Excellent command of English language.
Technical Skills
- Computer Science, Engineering, Business, or related field or equivalent work experience.
- Have previous experience in Mediation / billing / settlement /Interconnect systems
- Typically 3-5 years of relevant experience with Bachelor’s degree
- Develop an understanding of applications technology in area of direct responsibility
- Develop General understanding of related technologies
- Develop ITIL Process knowledge
- Develop Customer Service knowledge
Education
- Computer Science or Computer Engineering or related education
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