Senior Specialist - Technical Support
Allianz -
New Cairo, CairoPosted 5 years ago163Applicants for1 open position
- 38Viewed
- 0In Consideration
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Job Details
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Job Description
- Manage the ticketing system; ensuring that all tickets are handled within the SLA frame.
- Provide on/off site technical support to all Allianz Egypt employees, and escalate complex IT-related problems.
- Ensure that all computers are patched and updated as per IT management requirements.
- Supervise contractors performing IT-related work; ensuring proper accomplishment.
- Coordinate and cooperate with all IT business units, ensuring high quality of service , and support IT department in any other task/project as needed .
- Write ad-hoc IT documentation, incidents and investigation reports.
- Implement, test and document the internal design of applications for the purpose of future maintenance and upgrades, as per IT standards and Support IT department in any other task/Project as needed .
- Coaching new team members and participating in the performance appraisal of team members.
Job Requirements
- Bachelor degree in IT-related specialization
- Good English language skills.
- 2+ Years of IT-related experience
