Software Application Support Agent

Crystal Soft For Integrated Solutions - Heliopolis, Cairo

35
Applicants for
1 open position
21
Seen
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, Competitive Salaries and a lot of Benefits
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Implementing the software programs and application.
  • Work on solve the customer conflicts and bugs of the programs and applications.
  • Reach clients either via phone, email or chat with an appropriate action plans.
  • Own problems through resolution, properly escalate unresolved issues.
  • Create and maintain problem resolution procedures.
  • Ensure all issues are properly logged.
  • Technical troubleshooting of issues, resolution and document the solution for issues.
  • Identify and develop tools, techniques and procedures for improving the performance, availability and reliability of applications.
  • Work with development and engineering teams to design and refine processes, procedures, and delivery mechanisms job requirements.
Job Requirements
  • Knowledge of relevant computer applications, such as: Microsoft SQL Server, Microsoft Office, Experience in implementing and/or supporting business applications (ERP).
  • Excellent presentation and communication skills.
  • Previous experience in a Customer/Technical/ Application Support will be at least one year.
  • Ability to learn and support complicated applications and systems.