- Experience Needed:
- More than 2 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
Confidential, Competitive Salaries and a lot of Benefits
About the Job
- Implementing the software programs and application.
- Work on solve the customer conflicts and bugs of the programs and applications.
- Reach clients either via phone, email or chat with an appropriate action plans.
- Own problems through resolution, properly escalate unresolved issues.
- Create and maintain problem resolution procedures.
- Ensure all issues are properly logged.
- Technical troubleshooting of issues, resolution and document the solution for issues.
- Identify and develop tools, techniques and procedures for improving the performance, availability and reliability of applications.
- Work with development and engineering teams to design and refine processes, procedures, and delivery mechanisms job requirements.
More than 2 years
Not Specified at least
Computer Hardware Computer Software