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Job Description
- Implementing the software programs and application.
- Work on solve the customer conflicts and bugs of the programs and applications.
- Reach clients either via phone, email or chat with an appropriate action plans.
- Own problems through resolution, properly escalate unresolved issues.
- Create and maintain problem resolution procedures.
- Ensure all issues are properly logged.
- Technical troubleshooting of issues, resolution and document the solution for issues.
- Identify and develop tools, techniques and procedures for improving the performance, availability and reliability of applications.
- Work with development and engineering teams to design and refine processes, procedures, and delivery mechanisms job requirements.
Job Requirements
- Knowledge of relevant computer applications, such as: Microsoft SQL Server, Microsoft Office, Experience in implementing and/or supporting business applications (ERP).
- Excellent presentation and communication skills.
- Previous experience in a Customer/Technical/ Application Support will be at least one year.
- Ability to learn and support complicated applications and systems.
