Browse Jobs
For Employers
Post JobLog inGet Started

Senior Customer Service Representative - Mansoura

Harvest British College
Dakahlia, Egypt
Posted 5 years ago
65Applicants for1 open position
  • 28Viewed
  • 5In Consideration
  • 17Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Coordinates and plans the administrative functions.
  • Overseeing the daily duties of the administrative staff of the area assigned.
  • Evaluates existing administrative or operational behaviors, practices and techniques and recommends improvements.
  • Training employees; assigning, directing work and evaluates performance besides, addressing their complaints and resolving their problems.
  • Reports problems that have a significant impact on the overall goals of the company to the customer care department.
  • Handles difficult client complaints and concerns.
  • Analyzes his department’s financial information with the accounting department on a monthly basis.
  • Assists staff in completing workload assignments (If necessary).
  • Carries out supervisory responsibilities in accordance with the Harvest policies and applicable house rules.
  • Coordinates with other departments all current students related tasks and approves any students’ requests or refunds.
  • Ensures the administrative staff is fully prepared with materials, tools and equipment backups for any emergencies.
  • Conducts orientation for new classes and surveys for current classes to evaluate the instructor, environment and any other matters.

Job Requirements

  • Max Age 35
  • Bachelor degree from a reputable university or institute.
  • Flexibility to work on a shift basis: Max 10 o'clock.
  • 4+ years Experience
  • Candidate should have effective customer service practices with at least 1 year of experience
  • The ability to lead, monitor, train and develop different types of people.
  • Interpersonal & Multitasking skills.
  • Candidate must be an excellent user of MS office tools.
  • Candidate must be good in English with excellent business writing skills.
  • Males and Females are welcome to apply

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportSenior Customer Service Representative -...