Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Provide help-desk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT help-desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the help-desk tracking software
- Assist with on-boarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Perform computers imagine and using management software
Job Requirements
- Education bachelor’s degree in information systems or computer science.
- Computer skills practicing Microsoft MCSA/MCITP /CCNA
- Good knowledge of Microsoft SQL or another related Database technology
