Technical Manager

Generic Position Description

The Technical Manager will work with Project manager and develop the E2E project plan and manage to the plan including deliverables from 3rd-parties for the Nokia solution. The Technical Manager is the prime interface with the customer for all technical issues/concerns. He/She understands the customer strategy and manages the technical expectations. The Technical Manager manages the implementation of all the technical aspects of the E2E Customer Project, in terms of feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities, customer acceptance and software warranty support. The Technical Manager works in close association with the Solution Architect to help drive the solution design and implementation aspects. The Technical Manager may also have Line Management responsibilities including staff training plans, performance appraisals and leave management.

BSS/OSS Specific aspects

Technical Manager for BSS/OSS Solutions requires knowledge on BSS/OSS Solutions based on Nokia products such as SPS, Data Refinery, Flowone, AOR/SURE and 3rd party products such as Remedy, CRM, Billing and Product Catalog. The person will be responsible for working with the solutions architect to drive the E2E design in conjunction with the architect. The role requires the person to drive the E2E Testing strategy for the testing and also the generation of the test cases working with the individual product delivery Leads and also coordinate and manage the execution of the testing and associated results tracking and reporting. The person would work with the project manager to communicate and manage technical aspects of the BSS/OSS projects with the customer.

Job Location: Egypt Key Responsibilities

The primary responsibilities of this position are:

• Technical management of the full project life cycle to ensure the product meets its requirements and schedule, budget and quality requirements.
• Work closely with Customers and Project Managers and Solution Architects. The overall technical relationship is managed by the TM for all project phases.
• Managing customer requirements into solutions on OSS/BSS and other telecommunications solutions.
• Provides input and review on cost/effort estimates.
• Documentation (both internal and customer facing).
• Establish the project’s Quality processes and ensure all work complies with this system.
• Proactively identify project impacting issues and resolve.
• Task Assignment to both direct and indirect reports.
• If applicable
  1. Performance management of staff on your team
  2. Manage the professional development of staff on your team working with Local Competency Manager
  3. Promote a positive team environment.
• Timely status reporting on the progress of tasks and projects.
• Assumes leadership and mentoring role in solving complex technical problems that may have long ranging or severe customer impact.
• Takes ownership, plans, monitors and delivers solutions to meet project commitments including budget (headcount), schedule and quality.
• Manages team conflict.
• Identify and implement technical and technology process improvement initiatives in order to improve quality of deliverables and team productivity