Key Account Manager

Confidential Company - New Cairo, Cairo

59
Applicants for
1 open position
5
Seen
Experience Needed:
More than 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Main Job Duties:

  • Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
  • Ensure clients derive maximum value from our services.
  • Prepare implementation plans and lead client on-boarding; present content strategy and annual plan.
  • Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.
  • Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite.
  • Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.
  • Regularly evaluate quality of content, managing external content creation, editorial and strategy resources.
  • Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue.
  • Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.
Job Requirements
  • 7+ years experience in Customer Success and/or Account Management
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Strong analytical skills
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Working knowledge of computers and Microsoft office suite of services