Key Account Manager

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New Cairo, CairoPosted 5 years ago

61Applicants for1 open position

Job Details

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Main Job Duties:

Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
Ensure clients derive maximum value from our services.
Prepare implementation plans and lead client on-boarding; present content strategy and annual plan.
Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.
Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite.
Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.
Regularly evaluate quality of content, managing external content creation, editorial and strategy resources.
Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue.
Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.

7+ years experience in Customer Success and/or Account Management
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
Bachelor’s Degree in appropriate field of study or equivalent work experience
Strong analytical skills
Working knowledge and experience with contracts and contract negotiations
Demonstrated ability to work independently and remain motivated
Working knowledge of computers and Microsoft office suite of services