Analyst, Services Project/Program Management (French language is a must)

Dell EMC - Cairo

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Experience Needed:
2 to 5 years
Career Level:
Job Type:
Full Time
Arabic, English, French, German
1 open position
About the Job
  • Contact customers (via telephone and email) to coordinate installation services within 24 hours of project assignment
  • Operates as the primary point of contact for questions from internal/ external customers, and fields inquiries regarding project status or project escalations
  • Ability to effectively manage multiple projects at different stages of completion
  • Ensure accurate project documentation is recorded and timely communication/updates provided to all relevant stakeholders
  • Ability to comprehend the installation Statement of Service sold and articulate the service description/ project to the customer
  • Supports administrative activities for the team: project assignment, scheduling tool management, time and attendance, etc.
  • Maintains a consistent focus on the Customer Experience.
  • Relationship builder with internal and external partners
  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
  • Identifies opportunities for growth and innovation and facilitates internal process improvement.
  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
  • Conduct periodic follow ups (internally and externally) to ensure project is on track and conduct post-project evaluations
  • Works with Sales to increase Dell footprint within customer
  • Consistently provide excellent customer experience
  • A strong understanding and ability to gain knowledge of Dell’s hardware and installation offers; Proven ability to learn and manage technical solution (compute, storage, network, and software) requirements in the construction and ongoing delivery of engagements
  • Efficient use of Dell systems, tools and applications to coordinate and schedule appointments
  • Maintain a constant focus on cost management and revenue attainment
Job Requirements

Essential Requirements

  • English plus an additional European language , either German or French.
  • Efective at facilitating communication among team members with varied cultures, backgrounds, and areas of expertise
  • Strong Project Management skills
  • Ability to successfully reach project objectives and milestones while remaining within budget constraints
  • Ability to multi-task and handle a large workload efficiently
  • Coordinates/facilitates communications between client and key resources on the project team
  • Ability to think independently and apply effective problem solving skills
  • Excellent customer service skills; Proficient in working with customers and being an external representative.
  • Ability to provide management with clear and concise performance updates
  • Proven ability to manage and prioritize time and resources to meet customer service requirements
  • Consistently project a positive and professional image

Desirable Requirements

  • Undergraduate degree
  • 2- 5 years relevant work experience
  • Minimum of 2+ years’ experience in technical project management, including at least 1 year in the deployment of infrastructure projects for medium-to-large size enterprise data centers
  • Familiarity with professional services software delivery and deployment processes
  • itil / PMP or other industry recognised project management type certification

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

About this Company

Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage... (More)

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