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Job Description
- Take the ownership and act as the company gatekeeper.
- Responsible for customers’ follow-ups, assisting customers in registering/placing orders, arranging payments and refunds, tracking shipments, etc.
- Keep records of customers’ interactions, updates, and processes customers’ accounts into our official CRM platform.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best, fitted and extra mile solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Manage large amounts of incoming inquiries, suggestions and/or complaints through our official communication channels (Phone "inbound and outbound", Facebook Messages, Emails, chatting platform, etc.).
- Build sustainable relationships of trust through open and interactive communication with existing and potential customers.
- Arrange a large number of outbound calls for following up, measuring customer satisfaction and up-selling potentials.
- A positive attitude, even when faced with misplaced criticism or frustration.
- Manage and prioritize multiple concerns simultaneously.
- Provide the Head of Customer Support with common escalations, reports, and challenges of customers’ concerns.
- Follow communication procedures, guidelines, and policies.
Job Requirements
- B.A./B.S. degree from an accredited academic institution.
- Excellent command of English.
- 1-2 years of experience in Customer Support/Service Field.
- Strong Communication and Customer Service skills.
- Display a capacity of problem-solving and multitasking.
- Males Only.
- Flexible with working hours (two shifts; the last one ended at 09:00 p.m.).
