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Job Description
Cloud Ops Engineer is responsible for provisioning the customer accounts over AWS and Azure as well as auditing and licensing the accounts as needed. The role will be also including reviewing the accounts to ensure the compliance to benchmarks and policies.
Responsibilities:
- Responsible for provisioning the accounts over AWS and Azure
- Responsible for MFA administration (e.g. activate, deactivate, reset user MFA)
- Support Azure AD/AWS IAM security in terms of password policy and access keys.
- Responsible for maintenance and support of PIM, conditional access and identity protection.
- Performing user access auditing over AWS and Azure.
- Responsible for monitoring and responding to events generated by NetCool, Cyber Security, CloudWatch.
- Support the configuration of ArcSight Azure/AWS Smart Collector.
- Sandbox management (user creation, setup test customer tenants and assign subscriptions).
- Ensure sufficient licenses available
- Administer and support AWS S3 and CloudTrail.
- Ensure that the technical solution and root cause are clear and logic.
- Prioritizing and managing several open cases at one time based on agreed Service Levels
- Ensure that all requests are fulfilled within the agreed SLA
- Update the technical documentation and the team knowledge base.Ensure that the technical solution and root cause are clear and logical
- Prioritizing and managing several open cases at one time based on agreed Service Levels.Ensure that all incidents are solved within the agreed SLA.
- Update the technical documentation and the team knowledge base.
Job Requirements
- Qualification / Experience:
- Bachelor of Engineering / computer science or related discipline
- 3-5 years IT Support, system administration and cloud administration experience.
- Technical skills:
- Experience in Azure AD security support, AzureAD, AWS IAM, AWS CloudTrail, AWS S3 and CloudHealth.
- Experience in using and configuration of AWS CloudWatch.
- Wide knowledge of MFA solutions.
- Knowledge of Security techniques and technologies.
- Development skills using (shell scripting, PERL, etc...) is desirable.
- Remedy experience is desirable
- ITIL Foundation certification is a plus.