Job Details
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Job Description
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Work Conditions:
- Maximum shift for females : 8 PM
- Maximum shift for males: 1 AM
Job Requirements
- Males and Females
- Heliopolis, Nasr City or nearby areas residents are preferred
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
