Customer Service Manager

Confidential Company - Dokki, Giza

204
Applicants for
1 open position
201
Seen
16
Shortlisted
187
Rejected
Experience Needed:
More than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, Bonuses
Vacancies:
1 open position
About the Job
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Job Requirements
  • Total Experience 7+
  • Real Estate Experience 5 at least.

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