Customer Service Assistant | Ikea | Cairo Festival City

Al-Futtaim - New Cairo, Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
  • Receive payment against cash/credit sales as evidenced by dcuments.
  • Cntrol all cash, credit card and foreign currency at the end of the day nto relevant documents.
  • Respnsible for cash handling and safe custody of cash collected until deposit in the safe.
  • Handles routine customer complaint promptly and courteously.
  • Briefs the Duty Manager on complaints that require management assistance.
  • Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
  • All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
  • Provide excellent customer service at all times.
  • Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
  • Ensures to report to home delivery senior for any stocks irregularities found while verifying the goods.
  • Process home delivery booking schedules following the given benchmark with accuracy.
  • Ensure all goods are labelled before moving to the holding area.
  • Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
  • Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
  • Ensure customer’s follow up call after the delivery
  • Maintain neat, clean appearance of self and work area.
  • Ensure to follow the home delivery standard operating procedures.
  • Schedule home deliveries and assemblies details.
  • Attends to customers’ queries and problems in a professional manner.
  • Maintains files of completed and pending deliveries.
  • Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
  • Ensure and maintain adequate stock of printed stationary.
  • Controlling home delivery teams and services after delivery.
Job Requirements

You are a customer focused individual who is accountable for his decisions and is engaged in continuous leadership..
What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day

Minimum Qualifications and Knowledge:

  • High School

Minimum Experience:

  • 2 years in a similar role.

Job-Specific Skills:

  • Analytical Skills, Effective Communication
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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