Service Manager, Drives – Dubai, UAE
ABB -
Dubai, United Arab EmiratesPosted 5 years ago50People have clicked1 open position
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Job Description
- Abide with ABB Safety and Integrity Guidelines with zero tolerance. Proper service market sizing and channels to market definition in UAE OC. Interpret the service strategy of LBU and translates the corporate expectations into activities driven by the service teams to deliver growth ambition. Implement Service strategy and drive Service growth locally and across allocated markets on OC level. Lead the Drives Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources
- Drive implementation of the Service strategy as a member of the local management team. Ensure corresponding plans are implemented consistently in the Service organization through collaboration with another business. Develop priorities map in line with LBU Strategy to ensure business continuity and growth
- Spearhead market intelligence activities to uniquely position ABB to gain additional market share. Motivate the positive change across the service organization coupled with motivational reward and recognition initiatives in line with group guidelines. Capacity team building and skills-set development for the service team. Field coaching for subordinates.
- Target setting per person including financial, business and behavior targets.Performance review with the service team to up skill individuals. Prepare business-specific development plans for service team. Drive, implement, report and monitor performance targets as part of the global or local unit P and L
- Run the day to day Service business to ensure profitable growth and improvement of Service productivity. Implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. Execute the service and delivery sales channel strategy within the local unit. Implement productized Service offerings and materials for marketing purposes and invest in Service Sales to increase market penetration. Build sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Support Sales resources in customer meetings. Drive consistent development of processes and practices based on customer feedback
- Invest in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction. Responsible for health and safety of the local Business Unit or Product Group Service team. Enforce a Service safety and integrity culture throughout the Service organization
- Ensure that the area of responsibility is properly organized, staffed, and skilled and directed. Guide, motivate and develop direct and indirect subordinates. Improves service availability, provide training and develop capabilities and competencies
- Develop and drive local growth initiatives in line with service strategy set by the global PG or BU. Recognize white spots, build and support business cases for Global Business Unit investment opportunities. Manage entries into new markets and segments according to BU strategy to drive service growth.
- Lead cross-country and cross-Business Unit Service growth initiatives
- Lead Service sales and account management, working with customers at the top level to position RMDR as a service provider and support strengthening the local presence and local Service stations. Lead installed base management, identification and market analyses. Coordinate service strategy execution with LSU Manager. Contribute to the LBU or LSU Growth Plans and Sales Strategy. Deliver Service financial KPIs as set in the budget
- Work in tandem with LBU or LSU sales and Operation teams to deliver project-related services. Close coordination with Global PG Teams and factories to ensure improved delivery and cost optimization. RELEX Targets in cooperation with division function. Capacity Team Building across the OC aiming solid and professional service platform and network. One-to-one meetings with the service team members to ensure team engagement and loyalty coupled with long term development plans.
Job Requirements
You should have a BSC degree in Engineering (preferably electrical) with minimum 10-12 years of experience preferable in service with minimum 3 years in leadership position. Work experience in complex applications across industry verticals. Fluency in both spoken and written English and Arabic language is a plus.
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