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Financial Software Consultant

Comsys Software
Heliopolis, Cairo
Posted 5 years ago
15Applicants for2 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

We are looking for an experienced Financial Consultant who has intensive experience in financial solutions:

Job Responsibilities:

  • Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
  • Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage work performance to meet goals and objectives outlined in the individual performance plan.
  • Actively participate in training programs as assigned by a Team Lead or the Manager.
  • Work effectively with other teams and help Desk team to resolve customer issues regarding fast respond, reliability, and availability
  • Perform other/additional duties and projects that may be periodically assigned.

            Job Requirements

            • Bachelor Degree in Accounting.
            • 3+ years of experience in a similar role.
            • Good command of English.
            • An excellent communicator, self-motivated and smart.
            • Good understanding of business know-how.
            • Flexible and adaptable to customer needs.
            • Excellent interpersonal skills.

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