Customer Service Representative
Venti -
Cairo, EgyptPosted 5 years ago59Applicants for1 open position
- 5Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
Job descriptions:
- Provide customer service and sales support in a contact central environment on products and propositions that span across various customer segments
- Provide quality written communication via digital service channels and platforms to resolve customer inquiries at a high level of customer satisfaction
- Reading and interpreting customer digital enquires to establish their needs and offer relevant products, services, and solutions
- Work across multiple digital platforms, including but not limited to Social Media Platforms and Email
- Monitor online reviews and respond to each review
- Effectively multi-task in supporting multiple customers concurrently. Demonstrate resilience within a fast paced environment with evolving customer needs.
- Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
- Track/resolve matters related to all online sales orders, including order variations, and updates.
- Serve as the primary interface between sales and other operational
- Preparation of clear and precise instructions to order takers.
- Proactively communicate with the Sales team, Product Managers, Procurement team, Finance team and Credit team on order processing and delivery status.
- Checks inventory to make the sure requested product is available
- Informs customer of the shipping date and any possible delays
- Notifies the appropriate department of order and shipping date
- Reviews orders for accuracy and completion
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Take up other duties as assigned (travel arrangements, schedules etc.)
Job Requirements
Job Requirements:
- Strong written communication skills in Arabic and English with good use of grammar and vocabulary to effectively service customers
- Experience in customer service roles desirable
- Proficiency in navigating through multiple digital platforms and applications
- Ability to multi task.
- Experience in a role where empathy, active listening, and effective questioning was required
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
