Browse Jobs
For Employers
Post JobLog inGet Started

IT Support Engineer

BENYA Systems
Sheraton, Cairo
Posted 5 years ago
213Applicants for1 open position
  • 40Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up to ensure their IT systems are fully functional after troubleshooting

Job Requirements

  • BS degree in Information Technology, Computer Science or relevant field
  • Experience 3-5 Years
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Familiarity with remote desktop applications and help desk software

Featured Jobs

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairIT Support Engineer