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Call Center Manager - NGO

Mishkat Nour
Nasr City, Cairo
Posted 2 months ago
100Applicants for1 open position
  • 80Viewed
  • 18In Consideration
  • 24Not Selected
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Job Details

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Job Description

Job purpose:

We are a non-profit organization working on development projects, and look forward to hiring fundraising professional To Build and Manage Call Center Department to Support Mishkat Nour Foundation's mission.

Responsibilities:

  • Building and acquiring data for potential donors.
  • Develop objectives for the call center’s day-to-day activities
  • Prepare communication “scripts” for different topics.
  • Train and coach the team and monitor their performance.
  • Leading the team and Improving their performance.
  • Preparing reports and analyses to improve the call center processes.
  • Meet personal/team qualitative and quantitative targets.
  • Prepares periodic reports (weekly - monthly - quarterly).
  • Measure performance using key metrics like call time, call waiting time and other metrics.
  • Quarterly plan review, analyzing, evaluating modifying and developing the plan to achieve the goals and KPIs of the year.
  • Make calls when needed and assist the team.

Job Requirements

Qualifications: 

  • Bachelor's Degree.
  • Experience Not less than 5  year in fundraising call center Especially in NGOs field.
  • Familiarity with CRM systems.
  • Good computer skills.
  • Candidates with the Experience in NGO’s or charities will be preferred.

Competencies required:

  • Team player
  • Excellent Communication Skills
  • Excellent Leadership Skills
  • Ability to multi-task, set priorities and manage time effectively.
  • Ability to be flexible and quickly adapt to changing business needs and processes.

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JobsBusiness DevelopmentCall Center Manager - NGO