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Job Description
- Serve as the first point of contact for employees seeking technical assistance
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided
- Walk the employee through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update issue status and information
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements
- 0 to 2 years of proven experience as a help desk
- BSc/BA in IT, Computer Science from a reputable university
- Very good English language and communication skills.
- Excellent at troubleshooting PC problems, either S/W or H/W.
- Excellent knowledge of Windows OS (7/10/11) and Microsoft office
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Detail-oriented and cool-tempered
- Heliopolis or Nasr City residences are extremely perfect .