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IT Support - Help Desk

Amiral Holdings Limited
Heliopolis, Cairo
Posted 2 years ago
267Applicants for1 open position
  • 155Viewed
  • 32In Consideration
  • 112Not Selected
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Job Details

Experience Needed:
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Job Description

  • Serve as the first point of contact for employees seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided
  • Walk the employee through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update issue status and information
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements

  • 0 to 2 years of proven experience as a help desk 
  • BSc/BA in IT, Computer Science from a reputable university
  • Very good English language and communication skills.
  • Excellent at troubleshooting PC problems, either S/W or H/W.
  • Excellent knowledge of Windows OS (7/10/11) and Microsoft office
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Detail-oriented and cool-tempered
  • Heliopolis or Nasr City residences are extremely perfect .

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