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Job Description
- Receiving and processing customer requests
- Answering calls from Customers
- the successful candidate should be able to handle all customers inquiries received timely and professionally
- Conduct outbound calls to potential customers to introduce products/services and close sales deals
- Ensure customers satisfaction
- Meet or exceed sales targets and quotas on a regular basis.
- Greet and welcome customers as soon as they arrive at the showroom (decency is needed)
- Register all data related to the customers as per the template Understand the needs of customers and direct them to the appropriate person sales/customer service
- Collect survey data of the customers at the showroom included in the survey form
- Raise alarm if any survey gives an indication of customer dissatisfaction and make sure that it is directed to the right channels
- Manage agendas/appointments etc. for the upper management
- answer, screen, and forward incoming phone/ mobile calls
- Create and update records and databases with personnel, financial and other data
- Provide accurate information in person and via phone
- Receive, sort, and distribute daily mails, deliveries (if any)
- Ensure reception area is tidy and presentable with all necessary materials
- Able to analyze the data collected through the reception
Job Requirements
- Nasr City
- Daily 8 work hours.
- Proven experience as an office administrator, office assistant, office receptionist, telesales or relevant role
- Excellent English language
- outstanding communication and interpersonal abilities
- Good command of using MS Office
- Understanding customers' needs and identifying their problems.
