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Operations Executive (English Speakers)

OceanAir Travels
Haram, Giza
Posted 10 months ago
25Applicants for1 open position
  • 20Viewed
  • 1In Consideration
  • 17Not Selected
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Job Details

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Job Description

  • Dealing with Suppliers, Tour Leaders & Guides.
  • Ready for re-locating and traveling to meet suppliers, check quality and connect office operations team with the ground operations.
  • Interacting with them via various channels phone, chat, email, etc
  • Providing the best freelance tour guides who are the leaders in the market.
  •  Managing last-minute bookings at different times.
  • Having experience in daily tours, multi-day tours & full packages.
  • Collecting daily feedback for the ongoing tours & packages.
  • Maintaining the tour quality with Suppliers, Guides & Leaders.
  • Managing and focus on better relations with the suppliers.
  • Respecting the company rules and regulations.
  • Fast learning and flexibility to deal with other departments.
  • Answering all queries from the Sales & Guest Relations Team.
  • Participating in planning and launching different products.
  • Evaluating suppliers, tour guides and issuing appropriate feedback forms.
  • Communicating with customers before the tour to update pick-up timings and tour details.
  • Staying connected with the customers during the tour, collect feedback and comments related to it.
  • Making follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
  • Analyzing and resolve customer complaints, ensuring excellent service standards.

Job Requirements

  • 2 + years of experience in operations, tours, excursions and packages.
  • Ability to work in different shifts.
  • Excellent Communication Skills.
  • Excellent Negotiation Skills.
  • Fluency in English.
  • Proficient in Microsoft Office, especially in Excel.

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