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Job Description
- Maintain regular contact with customers to ensure that they are provided with all necessary technical support.
- Respond to customer complaints and resolve any technical problems to ensure that company products are working effectively and the customer is satisfied with the service provided.
- Provide feedback to any relevant company departments about complaints and problems to try to ensure that these do not arise in the future.
- Investigate any claims made against the company by the customer and negotiate an acceptable settlement where possible.
- Maintain an awareness of developments in products and in the industry in general and pass any relevant findings to the appropriate departments.
- Organize site visits and product trials for prospective customers and report results to relevant managers in the company.
- Maintain contact with the shipping department in relation to damage to goods, an inspection of return loads, etc.
Job Requirements
- Bachelor's degree in a relevant field.
- +10 years of experience in the Sales field.
