Technical Support (Call Center Agent) - American Account
iConsult -
Heliopolis, CairoPosted 2 years ago41Applicants for10 open positions
- 40Viewed
- 6In Consideration
- 27Not Selected
Job Details
Experience Needed:
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Education Level:
Salary:
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Skills And Tools:
Job Description
- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
- Remote Installation of software using ConnectWise, standalone installations as well as networked offices
- Troubleshoot client issues, including software, hardware, and network-related inquiries
- Use the company's online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases
- Maintains client confidence and protects operations by keeping information confidential.
- Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
- Introducing our four software to the new leads
Benefits:
- Medical and Social insurance after 3 months Probation
- Yearly Bonus: 24000 LE ( Paid in May of every year Based on performance evaluation)
Working Hours: different based on workload
- January and February: 12 hours per day with no days off.
- March: 10 hours per day with one day off.
- April 8 hours per day with one day off
- May 6 hours per day with two days off.
- June, July, and August are only 4 hours per day with two days off.
- September 6 hours per day with two days off.
- October 8 hours per day with two days off.
- November 9 hours per day with two days off
- December 10 hours per day with two days off.
Job Requirements
- Fluent in English (a must please do not apply unless you are fluent English speaker)
- College Graduate
- Multi-tasker
- Work from the office only