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Technical Support (Call Center Agent) - American Account

iConsult
Heliopolis, Cairo
Posted 2 years ago
41Applicants for10 open positions
  • 40Viewed
  • 6In Consideration
  • 27Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
  • Remote Installation of software using ConnectWise, standalone installations as well as networked offices
  • Troubleshoot client issues, including software, hardware, and network-related inquiries
  • Use the company's online knowledge base to resolve client issues before escalating to management.
  • Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases
  • Maintains client confidence and protects operations by keeping information confidential.
  • Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
  • Introducing our four software to the new leads

Benefits:

  • Medical and Social insurance after 3 months Probation
  • Yearly Bonus: 24000 LE ( Paid in May of every year Based on performance evaluation)

Working Hours: different based on workload

  • January and February: 12 hours per day with no days off.
  • March: 10 hours per day with one day off.
  • April 8 hours per day with one day off
  • May 6 hours per day with two days off.
  • June, July, and August are only 4 hours per day with two days off.
  • September 6 hours per day with two days off.
  • October 8 hours per day with two days off.
  • November 9 hours per day with two days off
  • December 10 hours per day with two days off.

Job Requirements

  • Fluent in English (a must please do not apply unless you are fluent English speaker)
  • College Graduate
  • Multi-tasker
  • Work from the office only

 

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