Job Details
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Job Description
We're hiring Service Desk Specialist for one of our sister companies which industry is Marketing & E-Commerce.
Work Location will be in Mansoura.
Job Description:
- Ensure all requests /issues came through ITSM/Ticketing tool.
- Ensure all requests /issues Solved within Approved SLA/OLA.
- Ensure each user has a functional computer and/or any additional specialized equipment to ensure fulfillment of business requirements and customer satisfaction.
- Provide 2nd Level of support for Users
- Analyse and Escalate Issues to the concerned team
- Install, test and configure new workstations, peripheral equipment and software to ensure fulfillment of business requirements.
- Maintain inventory of all equipment, software to fulfil customer requests on the determined time.
- Perform timely workstation hardware and software upgrades as required and maintains strict controls on data/system backups and recoverability to ensure security of data.
- Respond to user’s inquiries and services requests regarding computer software or hardware to ensure proper work.
- Keeping customers informed on request status and progress till closure to ensure customer satisfaction.
- Provide first level contact and convey resolutions to solve customer issues.
- Participate in Technology projects.
Job Requirements
- (1-3) Years of experience in same position.
- Bachelor’s degree in Computer Science or relevant.
- Proficiency in (Support 365 - windows - Microsoft Azure - AWS).
