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Job Description
- Understanding business cycles, you will ensure that recurring business process run smoothly.
- Manage demand from users on IT services and supervise the delivery.
- Provide technical leadership, create, and manage infrastructure plan and standards according to IT strategic plan and roadmap.
- Assist implementation and enhancement of IT infrastructure projects in your respective regions.
- Manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change.
- Liaison with Support Hubs and Verticals for requests and changes effecting business.
- Assist in building and updating Global Infrastructure Service Catalogue to streamline the services.
- Assist in building Knowledge base relevant to respective region and can help improve performance in others too.
- Communicate to respective manager with efficiency and accuracy any progress and/or delays,
- Mutualize resources, reduce TCO, centralize services, study opportunity for cloud, unification, networks, and Unified communication.
- Foster technologies to be adopted to meet future business needs, prioritize project, recommend buying the IT systems using approved IT budget, etc.
Job Requirements
- Minimum 5 Year ITIL Adoption
- Minimum 7 years in directly managing Infrastructure Teams.
- Minimum 5 years International Coordination role
- Minimum 5 – 7 years in complex projects
- Understands the need for and consistently practices effective teamwork.
- Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner.
- Capable of prioritizing and managing assignments, tasks, and projects to completion with minimal supervision.
- Excellent written and verbal communication skills.
- Ability to maintain a detail-oriented approach while multitasking in a fast-paced environment.
