Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
A huge international healthcare organization is looking for Regional Operation Director to oversee our organization’s ongoing operations and procedures.
planning and monitoring ;
- Contribute to the development and promotion of the region’s general vision, aims and strategic objectives.
- Assist the top management in setting & cascading targets on all hospital departments ensuring that all are based on historical data and applicable in regards to medical behavior forecasting.
- Assist all department heads ,quality assurance; pharmacy, infection control, safety and medical care committees in setting and obtaining objectives for the improvement of the quality of medical care and resource utilization
- Analyze all services and offers whether running or newly proposed for implementation against the strategic plan and take decisions .
- Plan for and ensure the appropriate utilization of medical & non-medical human resources through all hospital’s departments.
Customer Satisfaction Process:
- Monitor the consistent high level of patients’ satisfaction in all hospital departments & sections; ER, Inpatient and ICU, OPD, etc.
- Retain patients by handling medical patient complaints while reducing the number of DAMA for medical and financial reasons.
- Handle the complicated patients’ complaints regarding medical and non-medical concerns
Innovation Process:
- Use change management skills to help hospital staff members to change the health care environment and all services provided.
- Participate in the activities of the community/corporate marketing when needed and seek out opportunities for integrating other health programs into the services of the hospital.
- Assist/Approve initiating new services and projects in order to generate high profitability levels by analyzing each idea and study its feasibility, expected ROI, tools availability, etc. to fit Andalusia culture and support its brand.
- Initiate new services and projects in order to generate a continuous revenue growth rate, while increasing the charge per visit per specialty.
- Be aware of trends, issues and values that are shaping the future of medical service.
- Encourage and support building successors on all management levels.
Job Requirements
- Bachelor degree of Medicine & General Surgery is a must
- Hospital management Diploma and/or MBA is required.
- 7-10 years of experience in medical managerial field in reputable enterprises
- Two years of full time direct patient care experience with increasing responsibilities