Operation Manager

Manage All Operation Activities 
• Coaching PM and senior PM performance 
• Maintains and secures administrative records for tracking employee attendance, records of work performed, training completed, and control the quality with the safety manager 
• Work cross-functionally across different units to achieve the business objectives including the new initiatives from the process and system perspective 
• Analyze refund, reversal, chargeback, block-release, etc., and continuously find ways to improve\ automate them 
• Follow up on troubleshooting problems with Pms 
•  Lead business continuity including the maintenance of record retention, protection, and disposal process, and provide sales volume report monthly 
• Preparing long and short-term budgets and work plans to implement the board of directors objectives. Monitors adherence to budgets and work plans to ensure objectives are met