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Job Description
- Dealing directly with customers abroad either by telephone or email.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product inquiries.
- Set up new customer accounts.
- Responsible of the Process orders from clients, forms, applications and requests.
- Organize workflow to meet customer time frames.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Maintain customer databases.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Job Requirements
- 6th of October / Sheikh Zayed resident is a MUST.
- Bachelor degree in commerce or equivalent.
- Preferred Males
- 1-2 years of experience in Customer Service department.
- Fluent in English.
- Competency using Microsoft office applications.
- Knowledge of administrative procedures and ability to type.
- Keen eye for small details, to work efficiently with several pieces of documents.
- Strong verbal communication skills.
