Software Technical Support Engineer
Rowaad -
Nasr City, CairoPosted 4 years ago87Applicants for3 open positions
- 86Viewed
- 20In Consideration
- 20Not Selected
Job Details
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Job Description
Main Responsibility:
- Handle customer requests, questions, and complaints on a variety of support channels.
- Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
- Keep track of customer expectations and recurring issues.
- Supports Level 1 technical support issues via telephone, email support, and chat.
Job Requirements
- General knowledge of the Internet including how to utilize search engines to troubleshoot.
- General knowledge of Email clients: Outlook, Webmail cPanel, etc.
- Familiarity with ( HTML , PHP , FTP . DNS , Domains , cPanel).
- Familiarity with Web forums, blogs.