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Job Description
The Customer Service Representative assists customers by answering product and service questions and fulfill customer needs through various channels to ensure customer satisfaction.
Responsibilities Include
- Making outbound and receiving inbound calls
- Responding to online chat system
- Replying to emails and SMS messages
- Approving and moderating Facebook group join/messages/engagement
- Being up-to-date with the company’s new services
Job Requirements
- 0-2 years of experience
- Computer literate
- Able to work independently, multi-task, enjoy interfacing with other staff at all levels
- Previous experience gained working for a highly demanding team
- Demonstrable experience of dealing with highly confidential and often sensitive information
- Ability to produce clear, concise and accurate notes, messages, etc
- Exceptionally high standards with meticulous attention to detail
- Highly organized and a “completer-finisher”
- First-class team player with a totally flexible approach
- Pro-active with the ability to use own initiative
- Excellent communication skills (both written and verbal)
- Professional and personable, with diplomacy and tact. Self-starter with a positive and enthusiastic “can do” attitude
- Very good command of the English language (e.g., spelling, grammar and punctuation)
