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Service Advisor- Automotive

Nour Eldin Elsherif for Trading vehicles
Katameya, Cairo
Posted 3 years ago
104Applicants for1 open position
  • 99Viewed
  • 41In Consideration
  • 34Not Selected
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Job Details

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Job Description

  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Receive clients, record complete customer data, complete vehicle or pump data, and required maintenance work.
  • Meet workshop customers.
  • Regulate the entry of cars into the service center.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the dealership's workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Job Requirements

  • Bachelor degree of mechanic or any relevant field.
  • Experience in the automotive is a must.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision making, and problem-solving skills.
  • The ability to communicate with mechanics, customers, and management..

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