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Technical Support Agent

IST Networks
Cairo, Egypt
Posted 3 years ago
108Applicants for1 open position
  • 45Viewed
  • 0In Consideration
  • 21Not Selected
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Job Details

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Job Description

  • Answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Technical Support Agent works completely within the call center.
  • Technical support agents use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
  • If customer tech problems cannot be handled over the phone, the technical support agent submit a service request.
  • Technical support agent checks for customer problems and fix in the solutions database, and add new information to the database when and if new problems and fixes arise.
  • Technical support representatives keep logs of all calls answered and addressed, including dates and times.
  • Technical support representatives respond to emails and online chat requests for technical support.

Job Requirements

  • 1-5 relevant years of experience.
  • Excellent Communication Skills.
  • The maximum age is 30.
  • Very Good to Excellent English Level.
  • Technical Knowledge and call center background is a Must.
  • Strong customer service experience.
  • Graduates only can apply.

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