Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Representative

Heroleads
Cairo, Egypt
Posted 3 years ago
159Applicants for10 open positions
  • 97Viewed
  • 5In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Heroleads is looking for a HeroAgent that will be responsible for:

  • Appointment Setting
  • Book & Sell to prospects and on behalf of clients on the phone and/or WhatsApp
  • Call out the incoming leads daily
  • Answer incoming calls from prospective customers
  • Adjust sales scripts to target the need and interests of specific individuals better
  • Use and follow scripts to provide information about the service's/product's features, prices and present their benefits
  • Ask pertinent discovery questions to understand customer's needs and requirements
  • Remind booked customers of their appointment one day prior
  • Gather after visit feedback within 24, a maximum of 48 hours of the appointment date
  • Reschedule appointment in case of (Customer requested, No Show)
  • Persuade the customer to buy by demonstrating how the product or services meet their needs.
  • Keep accurate, detailed records in our systems and sheets
  • Be the HERO by delivering excellent customer experience and provide satisfactory solutions designed to de-escalate
  • Gather feedback about booked appointments by coordination with the client's point of contact
  • Send daily updates to the client (WhatsApp and/or e-mails)

Being a HeroAgent, you get the following privileges:

  • Flexible shift hours with 2 days off
  • Unparalleled experience with various business sectors and digital space. The opportunity to learn and get exposed to sectors such as Medical, Healthcare, Automotive, Real Estate, Investments & Finances and much more
  • Working with one of the coolest and most experienced digital & call center teams in the middle east
  • Outstanding work environment with the perks of Partial Work-from-home policy
  • 21 calendar days of holiday per year.

Job Requirements

  • A Bachelor degree of Business Administration ( BBA or any equivalent B.Sc. )
  • Fluent English ( Written & Spoken )
  • Excellent writing skills in both Arabic and English
  • Call Center Experience (2-3 years)
  • Good attitude and proven track record of both customer experience & sales in a reputable call center

Role:

  • HeroAgent (Tele sales Representative) 
  • Excellent internet connection is mandatory

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Representative