Job Details
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Job Description
Heroleads is looking for a HeroAgent that will be responsible for:
- Appointment Setting
- Book & Sell to prospects and on behalf of clients on the phone and/or WhatsApp
- Call out the incoming leads daily
- Answer incoming calls from prospective customers
- Adjust sales scripts to target the need and interests of specific individuals better
- Use and follow scripts to provide information about the service's/product's features, prices and present their benefits
- Ask pertinent discovery questions to understand customer's needs and requirements
- Remind booked customers of their appointment one day prior
- Gather after visit feedback within 24, a maximum of 48 hours of the appointment date
- Reschedule appointment in case of (Customer requested, No Show)
- Persuade the customer to buy by demonstrating how the product or services meet their needs.
- Keep accurate, detailed records in our systems and sheets
- Be the HERO by delivering excellent customer experience and provide satisfactory solutions designed to de-escalate
- Gather feedback about booked appointments by coordination with the client's point of contact
- Send daily updates to the client (WhatsApp and/or e-mails)
Being a HeroAgent, you get the following privileges:
- Flexible shift hours with 2 days off
- Unparalleled experience with various business sectors and digital space. The opportunity to learn and get exposed to sectors such as Medical, Healthcare, Automotive, Real Estate, Investments & Finances and much more
- Working with one of the coolest and most experienced digital & call center teams in the middle east
- Outstanding work environment with the perks of Partial Work-from-home policy
- 21 calendar days of holiday per year.
Job Requirements
- A Bachelor degree of Business Administration ( BBA or any equivalent B.Sc. )
- Fluent English ( Written & Spoken )
- Excellent writing skills in both Arabic and English
- Call Center Experience (2-3 years)
- Good attitude and proven track record of both customer experience & sales in a reputable call center
Role:
- HeroAgent (Tele sales Representative)
- Excellent internet connection is mandatory