Job Details
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Job Description
- Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues
- Liaising with internal Customer Managers, Service Desk, Incident and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
- Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize risk of disruptions
- Ensuring reviews are fully documented and actions are raised and fulfilled
- Being involved in changes to the service operation tools, processes and working practices
- Undertaking continuous improvement in the operation
- Coordinating with Product Development and Implementation teams to support product updates
- Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
- Creating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer's data
- Identifying opportunities that can improve efficiency of business and technical processes
- Including all other duties as may arise from time to time and as may be assigned
Job Requirements
- Fluent English
- V.Good Communication skills
- Working knowledge in Microsoft Excel
