A/S Technical Support Engineer

Job Purpose:

Responsible for ensuring high levels of customer satisfaction and loyalty to MCV and Mercedes Benz. This is in order to generate more sales and achieve the set financial and non-financial objectives regarding workshop activities.

Job Responsibilities:

• Extend support and adequate level of facilitation to service staff in regard to all technical issues. This to ensure that all the technical procedures in the workshop are complied with and adhered to while applying high quality service standards.
• Apply the technical standards and performance measures set in the workshop in line with the company’s strategic direction and cascade it down to the technical support team and the training manager.
• Ensure compliance by all concerned employees on technical aspects.
• Ensure total compliance of the workshop team to the service manual.
• Support the workshop team to apply the service manual.
• Support the workshop team for running the skill contest.
• Provide all branches with diagnostic tools for various models and conduct technical support, maintain follow up and maintenance.
• Extend technical advice for all company departments and branches regarding to technical issues.
• Respond to all technical problems on production lines in all our factories.
• Maintain report on technical skills and ensure it is a mandatory responsibly to observe.
• Maintain follow up on workshop process and procedures standardization
• Assume other responsibilities as assigned by direct line manage.