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Job Description
- Be the primary point of contact and build long-term relationships with customers.
- Help customers through email, phone, online presentations, screens share and in person meetings.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external holders.
- Forecast and track key account metrics.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhance department and organization's reputation by accepting ownership for accomplishing and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customer's usage of our product
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- liaise between the customer and internal teams.
Job Requirements
• Bachelor's degree in Marketing or Business administration
• Ex experience in a digital marketing agency.
• 3+ years of sales or account management experience.
• Great networking skills.
• Excellent listening, negotiation, presentation, verbal and written communications, critical thinking, excellent business writing, and problem-solving skills.
• English level should be B2 (Upper Intermediate).
• The patience and ability to engage clients in conversation.
• Neat, well-groomed appearance.
• Critical thinker and problem-solving skills.
