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Customer Service Agent

EASTWIND
New Cairo, Cairo
Posted 4 years ago
544Applicants for3 open positions
  • 138Viewed
  • 12In Consideration
  • 339Not Selected
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Job Details

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Job Description

  • Our client is a one of its kind holding in Egypt with a portfolio of companies addressing the dog market with a wide selection of dog-related activities. one of its business units that provides dog boarding and other services focused on the well-being of the dog and his parents.
  • Looking for a new Customer Experience Agent to help us make the company a better place for our customers. The applicant must be a dog lover, people person, service-oriented, organized, team player, and able to multi-task.

Tasks and Responsibility:

  • Answer incoming calls, emails, and handle business queries.
  • Build sustainable relationships of trust through open and interactive communication.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Resolve problems by clarifying the customer’s complaint, determining the cause of the problem, and following up to ensure resolution.
  • Identify and assess customers' needs to achieve satisfaction.
  • Preparing periodic business reports.

Job Requirements

  • Good computer skills Microsoft office, web-based tool, CRM.
  • Excellent communication skills.
  • Ability to work under pressure.
  • Excellent command of the English language spoken and written.
  • Excellent time management skills and the ability to prioritize work
  • Minimum one-year experience in office operations.

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