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Job Description
- Provide exceptional support for our applications and associated services
- Answer phone calls, chat, and emails to troubleshoot issues customers face when using the client’s products, including account access, setting up templates, sending documents, billing, etc…
- Meet and exceed your service level goals
- Achieve ~ 90% or higher on closed case surveys
- Achieve 10% or less for call abandonment rate
- Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and SalesForce
- Proactively identify improvements to the product, identify bugs, and otherwise determine opportunities to enhance the customer experience.
Job Requirements
- French proficiency C1 (spoken, written)
- Expert understanding of desktop operating systems including Microsoft Windows 2000
- Understanding of Windows XP and Apple OS 10 a plus
- Experience using Salesforce.com a plus
- Superior oral and written communication skills
- Previous experience in a customer or technical support role a plus
