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Job Description
- Ensures that repairs are carried out within promised delivery time & estimated cost.
- Avoids unnecessary replacement of spare parts.
- Orders and follows up parts orders with Parts Department.
- Inspects & test drives vehicle on which repairs are performed.
- Returns those vehicles failing the quality control inspection to the technician who performed work.
- Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist/ guide him to solve the problem.
- Proper utilization of service facilities. Equipment, Manuals, tools calibration & updates; etc.
- Ensures that proper maintenance is carried out on equipment, assigned to his group.
- Writing the 3 Cs (complaint; cause; correction) on the repair order card.