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Job Description
- Receives the requests and problems from customer and communicate and coordinate to be directed to the staff members assigned to the staff of the Department, in coordination with the team leader or on his/her behalf, for recruitment on the basis of technical competencies, follow-up on their resolution
- Receives requests from sales Department and Projects Team leader for the organization of technical visit and training based on available to the staff of the Department and task requirements and coordinate with the person appointed to the task.
- Records attendance, leave and visits for employees of the Department.
- He is responsible for entering and following up on the entry Customer support data into the CRM and for consulting and following up with the staff of the Department in case of delay or failure to introduce the required format.
- Coordinates client training by providing (The training room provides training tools to prepare hospitality)
Receiving and welcoming clients - Distribution and updating of the evaluation and training of trainers, entry of evaluation data into the database, reporting to the Director of Technical Support and sending evaluation to trainees 6. Reports are required to report on the progress of work and achievement of goals within the Department through CRM.
- Provides the information required of it at the time agreed upon by managers and staff for the conduct of the work.
- Follow-up and record the renewal of technical support contracts on the CRM program and determine the schedule for withdrawing customer branch data for the purpose of periodic data analysis.
- Recording the data of the activities of the hardware maintenance department on the CRM program.
Job Requirements
- Good English
- Males Only
