Job Details
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Job Description
- making calls and respond to customer’s emails .
- Management and resolve customer complaints.
- identify and escalate issues to supervisors.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Adhere to defined procedures, standards and performance expectations.
Job Requirements
- Good Communication Skills.
- Good understanding of computer systems, mobile devices and other tech products.
- Excellent command of English.
- Bachelor's degree.
- Problem-solving skills.
- Time Management.
- Clear military status.
- Logical thinker.
