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Customer Service Manager

Nasr City, Cairo
Posted 4 years ago
413Applicants for3 open positions
  • 47Viewed
  • 38In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Monitor the daily, weekly and monthly staff performance
  • Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
  • Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
  • Develop the agent's performance and set an action plan.
  • Conduct the needed brief to the agents on any new process, products, services, updates or promotions.

Work Conditions :

  • 8 working hours rotational shifts
  • 5 working days & 2 days off
  • Work Location: Nasr city 

Benefits :

  • Highly Competitive Package.
  • Medical insurance

Job Requirements

  • Excellent  in English
  • Excellent communication skills
  • Excellent Leadership & Coaching Skills
  • E-commerce & telecommunication are welcome 

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