Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on the team.
- work, service excellence, and ownership for resolving customer issues
- Set up, manage, and improve standards and procedures within the team
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
- Manage the team and individual performance, technical and skills development
- Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
- Cascade business objectives and targets for the team
- Review daily priorities and take appropriate action to ensure results are achieved
- Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.
- Provide input into the company service strategy.
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine a budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
Job Requirements
- Bachelor’s Degree in Engineering / or equivalent.
- Excellent analytical and problem-solving skills
- Multi-tasks efficiently in a timely manner.
- Extensive experience with Microsoft Windows server environment
- Extensive experience with Microsoft SQL implementation and administration.
- Strong computer skills, leadership traits, and technical accreditation is a must
- ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technical service issues as they arise.
- Familiarity with software and hardware troubleshooting, service, and repair is a must.
