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Job Description
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking clients through basic problem-solving processes.
- Providing basic computer training.
- Installing and upgrading hardware and software systems.
- Writing training manuals.
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology or similar field.
- 5+ years working as a Help Desk Specialist.
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
- Knowledge of computer software systems, including databases, office applications, and operating systems.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues.
- Patience and understanding.
