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Sr. IT Help Desk Specialist

Al Rabat
Nasr City, Cairo

Sr. IT Help Desk Specialist

Nasr City, CairoPosted 2 months ago
265Applicants for2 open positions
  • 6Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Working with employees to identify computer problems and advising on the solution
  • Manage daily operations of the IT department
  • Protect and secure data storage and other necessary means
  • Assist with the installation of new hardware and software and help train employees on it
  • answering phone calls and assessing any technical queries that arise
  • responsible for troubleshooting any problems in the most efficient way possible
  • test new products, run regular maintenance checks and keep up-to-date with information security issues
  • Provides support for WAN and LAN network connectivity or related network issues for the user community
  • Analyzes network activity and network problems to discover and prevent systematic errors
  • Provides support for fingerprint machines and attendance systems
  • Provide support for security and admin system. 
  • Provide IT technical support for local and remote users.
  • Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
  • Act as the first line of support for security applications including VPN & Antivirus.
  • Troubleshoot the network services (printing, email service and Internet access, file sharing).
  • Ensure timely resolution of all first level problems with minimum supervision
  • Back-up and restore users’ files and devices configuration.
  • Ensure accurate allocation of information technology assets 
  • Apply the application of all IT policies and regulations

Job Requirements

  • Bachelor of Computer Science, Electronics Engineering or equivalent
  • Basic network troubleshooting is a must
  • Microsoft Office skills (Outlook, Word, Excel…) is a must
  • 3-5 years of experience.
  • Good to have the following courses (A+, N+)
  • Availability to work on sites in/outside.

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