Community Section Head - Almaza Bay - Marsa Matrouh

• Note: Work location is Almaza Bay - Marsa Matrouh

Main Job Duties:

• Communicates to Security & FM all Living Zone guidelines for works being done, so as to ensure their enforcement and take the necessary precautions.
• Communicates with owners who have committed violations (enforcing Community Rules).
• Communicates with owners when they have any requests or complaints.
• First responder to any violation recorded inside the compound.
• Main gate access permission control.
• Responsible for undelivered unit client tours.
• Responsible for security clearances required by contractors during the finishing season.
• Follows up with contractors on units’ modifications if present
• Communicates to Management any recurring problems and suggest solutions.
• Communicates any news to residents.
• Ensures that all on-site services are up to Travco Properties’ standards in terms of quality and speed of response.
• Arranges for periodical meetings to understand owner concerns/requests and to sustain Travco Properties’ image in front of all current and prospective clients.
• Arranges for services and amenities to be made available to residents.
• Assists in resolving client complaints in person, via phone, email, and mail and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Identifies and assesses clients’ needs to achieve satisfaction.
• Follows communication procedures, guidelines, and policies.