Senior IT Help Desk Specialist
GLC -
Obour City, CairoPosted 3 years ago323Applicants for1 open position
- 54Viewed
- 6In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage effectively the resolution of support issues that are reported to IT department.
- Act as a technical authority, providing expertise to both team members and clients.
- Ensure that we pass our customer’s expectations.
- Assists client day-to-day functionality and efficiency.
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
- Installation for all new devices and application for external/ internal projects.
- Identifies, manage and resolve issues in a timely manner.
- Responds to customer requests effectively and communicates with them to address issues.
- Follow up regular upgrades for all devices and applications.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
- Update the user information in the organization systems for new and current employees.
- Update the user access for given IT applications for new and current employees.
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3+ years solid experience.
- Hands-on Experience in Technical support and network solution.
- Working with different operating systems including Windows and Mac OS.
- Very Good communication skills.
- Strong analytical and problem-solving skills.
- Very Good command of English language.
