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Job Description
- Provide the first-line contact for FM Department with all internal/external customers/suppliers
- Order and manage all supplies requests to always guarantee availability
- Respond effectively to all queries and complaints, using effective listening, questioning and problem-solving skills
- Carry out daily routine checkups, ensuring premise status is in good condition,
- noting any defects, and escalate to FM Manager. Coordinate & follow up on action items
- Assist FM Manager in monitoring service standards, including but not limited to the coffee area, cleaning, and rest floors
- Review and make recommendations to maintain building integrity, maintaining accurate records as required
- Assist in the compliance of existing Health and Safety policy, safe working environment, liaising closely with Head of department and Health & Safety officer
Job Requirements
- Bachelor’s degree in any discipline
- Able to work on rotating shifts basis, 24/7
- Excellent command of the English language
- Average experience in providing maintenance/facility services
- Experience in working with contractors/suppliers and monitoring service standards
- Excellent experience in delivering outstanding customer care in a large organization
- Enthusiasm and commitment to learn and get involved in the department’s activities
- Ability to work under pressure with a high level of organizational proficiency.
- Self-starter & take initiatives
- Good attention to detail and ability to follow department procedures
- Effective team player
- Excellent communication skills & common sense in day-to-day interactions
